Terms and Conditions

Terms and Conditions (T&Cs)
These Terms and Conditions (“Agreement”) set forth the general terms and conditions of your use of the turkishemarket.com website (“Website”), the “turkishemarket” mobile application (“Mobile Application”) and all related international sub-domain and products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and the companies selling on this Website, “(we”, “us” or “our”). By accessing and using the Services, you acknowledge that you have read, understood and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you must affirm that you have the authority to bind that legal entity to this Agreement. If you as a User or Member do not have such authority or do not accept the terms of this Agreement, you should not accept this Agreement. In such a case, you may not access or use the Services on this Website. Although this Agreement is electronic and not physically signed by you, you acknowledge that it is a contract between you and the Turkishemarket.com sellers/merchants, and you agree to all terms and conditions for using the Services.Her Ülkedeki temsicilerimiz kendisine ait Kredi Kartı karti ve edema sistemini kullanancaktır. Our representatives in each country will use their own credit card and payment system. In Türkiye DC Natura Gıda Ticaret A.Ş.E Sentepe Mahallesi Talat Paşa Cd. No: 5/1 Şişli İstanbul Turkey, In Switzerland Daxel AG, Gessnerallee 28, CH8001 Zürich - Switzerland, In Germany E Market Germany UG Amtsgericht Köln HRB 106542Thessaloniki Allee 12 D-51103 Köln Germany, In Bahrain IBC İntegratet Business Consultant P.O BOX 5824 Manama King of Bahrain,
Accounts and Membership
You must be at least 18 years of age to become a member of the Turkishemarket.com portal and use the Services. By using the Services and agreeing to this Agreement, you warrant and represent that you are at least 18 years of age. If you create an account on the Services, you are responsible for maintaining the security of your account and are fully responsible for all activities that occur under the account and any other actions related to it. We may monitor and review new accounts before you sign up and begin using the Services. Providing incorrect contact information will result in termination of your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, deactivate or delete your account (or part of it) if we determine that you have violated any provision of this Agreement or that your conduct or content would damage our reputation and goodwill. If we delete your account for the reasons stated above, you will not be able to register for our services again. We may block your email address and Internet Protocol address to prevent further recording.
Turkishemarket.com and associated subdomains reserve the right to make changes to these Terms and Conditions at any time and to publish the latest version on turkishemarket.com. Material changes will also be communicated to members within a reasonable period of time before they come into effect. turkishemarket.com will once again point out the possibility of objection. If a member does not object to the validity of the new Terms and Conditions after this information, the amended Terms and Conditions are deemed to have been accepted.

Adult Content
Please note that the Services may contain certain adult or adult content. If adult or adult content is available, such content is not intended for access by persons under the age of 18, or who are not permitted to access such content under the laws of an applicable jurisdiction. If we learn that someone under the age of 18 wishes to conduct a transaction through the Services, we will require verified parental consent in accordance with the International Children Online Privacy Protection Act of 1998 (“COPPA”). Certain areas of the Services may not be available to children under the age of 18 under any circumstances.
Self-Responsible Use
On the turkishemarket.com marketplace, merchants can enter into contracts with each other or between merchants and buyers autonomously. The sole obligation and right to such contracts is the seller or merchant and buyer. The fulfillment of the contract is the sole responsibility of the dealer or seller and the buyer in the country in which the product was sold/purchased
turkishemarket.com Marketplace
turkishemarket.com provides its marketplace to its worldwide registered members through its representatives in the purchase/sale country as a platform for placing their products and selling/purchasing goods, services and rights (hereinafter: "products"). At the same time, these terms and conditions refer to the provider of a product as the "seller", the purchaser of a product as the "buyer" and the purchase as "purchase" or "buying".
Legal status of turkishemarket.com
Turkishemarket.com is not a party to contracts concluded between members or dealers and members on the marketplace. The representatives in the individual countries are responsible for the purchases/sales made there. The list of these representatives is presented in the imprint. Turkishemarket.com and its representatives, employees and assistants are in no way responsible for the risks associated with the initiation and conclusion of transactions and are in no way liable for any damages resulting from this. Turkishemarket.com is not obliged to monitor the behavior of its dealers in connection with the use of the marketplace. Turkishemarket.com is entitled, but not obliged, to check the offers, texts and images published by its dealers on the marketplace for their legality or other admissibility in any way. This applies in particular to the terms and conditions of use made by members on their own responsibility. For all product orders requiring a minimum age of 18 (especially alcohol and tobacco products), the customer confirms compliance with these legal provisions by placing the order.
Orders in quantities not exceeding the usual household size can be rejected without justification.
The general terms and conditions also apply to all legal transactions carried out as part of the turkishemarket.com dealer program. In the dealer program, selected independent third-party providers "dealers" can offer products and services in their own name and sell them directly to customers via the turkishemarket.com marketplace.
For products that are marked as "used" in the marketplace, the terms and conditions of the dealer apply in addition to or in part deviating from these terms and conditions. The dealer reserves the right to change these terms and conditions at any time. The version of these terms and conditions valid at the time of the order is decisive, and cannot be changed unilaterally for this order. Customer conditions that conflict with or deviate from these terms and conditions are not recognized.
The offer of products and services in the marketplace, explicitly also within the framework of the dealer program, is aimed exclusively at customers with a residence or company headquarters in the representative of the relevant country as well as Germany, Switzerland or Liechtenstein.Deliveries are made exclusively to buyers' addresses all over the world, Germany, Switzerland or Liechtenstein. The offer is valid as long as the product can be found via the search engine in the marketplace and/or stocks last. For all product orders requiring a minimum age of 18 (especially alcohol and tobacco products), the customer confirms compliance with these legal provisions by placing the order.Orders in quantities not exceeding the usual household size can be rejected without giving reasons.
Product and price
Images of products in advertisements, brochures, turkishemarket.com etc. are for illustration purposes and are non-binding.
All sales prices published on turkishemarket.com represent final prices that include all taxes (in particular VAT), any advance recycling fees (vRG), packaging costs, delivery costs and all other possible duties, fees or costs. The only exception to this is a possible minimum order surcharge, which is charged by turkishemarket.com Turkishemarket.com and the dealers reserve the right to change the prices of the products and services offered at any time. The price in turkishemarket.com at the time of the order is decisive for the conclusion of the purchase contract.
Paid additional services ordered in the turkishemarket.com marketplace such as assembly, disposal, extended warranty, insurance, etc. can be offered by turkishemarket.com and its dealer. Such additional services are listed separately in the shopping cart and on the invoice.
Billing and payments
You are responsible for paying all fees in accordance with the fees, charges and billing terms that apply at the time a fee or charge is due. If automatic renewal is activated for the services you have subscribed to, you will automatically be charged for the term you have chosen. The exchange of sensitive and private data takes place via a secure SSL communication channel and is encrypted and protected with digital signatures. The Services also comply with PCI vulnerability standards to create the safest environment possible for users. Malware scans are performed regularly for additional security and protection. If we believe your purchase is a high-risk transaction, we will require you to provide us with a copy of a valid government-issued photo ID and possibly a copy of a recent bank statement for the credit or debit card used. We reserve the right to change products and product prices at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Our representatives in each country will use their own credit card and payment system. In Türkiye DC Natura Gıda Ticaret A.Ş.E Sentepe Mahallesi Talat Paşa Cd. No: 5/1 Şişli İstanbul Turkey, In Switzerland Daxel AG, Gessnerallee 28, CH8001 Zürich - Switzerland, In Germany E Market Germany UG Amtsgericht Köln HRB 106542Thessaloniki Allee 12 D-51103 Köln Germany, In Bahrain IBC İntegratet Business Consultant P.O BOX 5824 Manama King of Bahrain,

Delivery time & availability
We at turkishemarket.com attach great importance to providing up-to-date and accurate information on availability and delivery times on turkishemarket.com. However, due to production or delivery bottlenecks in particular, delivery delays can occur both at turkishemarket.com itself and at retailers. All information on availability and delivery times is therefore without guarantee and can change at any time.
Vouchers
Vouchers created by turkishemarket.com and its retailers can be redeemed in the marketplace during the period of validity. A refund or payment of the credit is excluded. The maximum amount per customer is EUR / CHF 2,000.00 in the currency of the country in which they live.
Conclusion of contract
The prices and products in the marketplace are considered a sales offer. However, this sales offer is always subject to the condition that the contract is terminated if delivery cannot be made or if the price is incorrect.
The purchase contract for products or services from turkishemarket.com and its representatives in the respective country is concluded as soon as the customer places their order in the marketplace, by telephone or email.
For products and services that a retailer offers in the marketplace portal, the contract is concluded directly between the retailer and the customer, namely at the time of the order in the online shop, by telephone or email. Turkishemarket.com merely mediates these purchases. In this case, Turkishemarket.com always acts only as an agent and service provider for the retailer, but does not itself become the customer's contractual partner.
The customer can see in the shopping basket and on the invoice who the supplier or who the contractual party is for a purchase.
The arrival of an online order is notified to the customer by means of an automatically generated order confirmation from turkishemarket.com to the email address they provided. Receipt of the automatically generated order confirmation does not constitute a promise that the product can actually be delivered. It simply shows the customer that the order has arrived at the online shop and that the contract with turkishemarket.com or the retailer has been concluded under the condition that delivery is possible and the price is correct.
Delivery
For products and services from turkishemarket.com, all of the retailer's delivery and collection options are available to the customer.
Products and services that the customer purchases from a retailer can only be delivered to the customer via shipping.
The customer's delivery address must be easily accessible by truck in the respective country. If this is not the case, the customer will bear any additional costs.
The customer must check whether the product fits through the entrances (e.g. staircases, doors, etc.). If the product cannot be transported to the place of use, the customer will bear any additional costs.
If the customer does not accept the ordered products on the agreed or indicated delivery date, turkishemarket.com or the dealer can terminate (cancel) the contract and charge the customer for the delivery costs incurred and any loss of value.
If the customer does not collect the products ordered from a branch (branch collection) within 14 calendar days of the branch being ready for collection, turkishemarket.com and the dealer can terminate the contract without a delivery date.
When the order is confirmed, the buyer will be informed of a provisional delivery date or the buyer will be contacted and an individual delivery date agreed.
If turkishemarket.com or the dealer is late in delivering, the customer (except for special orders) has the right to withdraw from the contract from the 20th calendar day after the originally announced delivery date. In this case, the turkishemarket.com dealer will refund the customer any amounts already paid in advance. There are no further claims against turkishemarket.com or the dealer.

Duty to check
The buyer must immediately check delivered or picked up products for correctness, completeness and delivery damage.
For large transport deliveries, any delivery damage must be noted on the delivery note.
Delivery damage, incorrect and incomplete deliveries, including for all products and services of a dealer, must be reported to turkishemarket.com within 5 calendar days of the time of collection or delivery. The buyer is aware that such a report must be made via the personal customer account in the marketplace under the "Support" section. The customer may not use such a product. They must keep it in the original packaging as received and follow the instructions of the guided return and return process under "Returns, repairs and support" in the personal customer account.
Guarantee
The customer has the option of purchasing a warranty extension for a further 12 or 36 months. The warranty extension is a temporary extension of the previous warranty. The warranty extension can be taken out directly when purchasing the product or up to 30 days before the end of the regular warranty, provided that no defect has yet occurred.
The duration of the warranty extension continues regardless of the provision of any warranty services. The dealers and turkishemarket.com can extend the warranty either by
• partial or complete replacement with an equivalent used product. (if replaced in the 1st year of the warranty, the original warranty period continues; if replaced in the 2nd year of the warranty, the warranty period is 1 year from the time of replacement);
• replacement with a new product by the dealer or turkishemarket.com (new warranty period of 2 years from replacement);
• free repair (original warranty period continues for the entire product)
For warranty extensions with the "Return" option, an appointment is made and collection and delivery to the customer's address is made. The goods must be suitably packaged and ready at the agreed collection time. All shipments are collected and delivered from the curb.

Return of faultless goods
Under the conditions listed in the return policy, turkishemarket.com and the dealer grant the right to return the ordered products. Whether and for how long the customer can return a product can be seen on the respective product page under "Returns and guarantee".
Customers must register the return of the products via their personal customer account or under the "Returns, Support" section on turkishemarket.com or both dealers' online shop pages and send them back in accordance with the instructions described there. The products must be properly packaged in the original packaging with all accessories. Damaged products will not be taken back or will be charged to the customer in full.
When handing over a data carrier or a product with a data storage device to turkishemarket.com or the dealer, a complete loss of data must be expected in any case. Customers are responsible for proper data backup and protection of their data. turkishemarket.com or the dealer accepts no liability for any loss of data.
If customers exercise their right of return, turkishemarket.com will refund the entire purchase price minus any small order surcharge paid and the return shipping costs listed in the return policy. For clothing and shoes, returns are free of charge for the customer.
In connection with each return of products for which import customs clearance has taken place in the name of the customer, the customer authorizes and instructs turkishemarket.com to declare the returned products for export customs and to apply for any refund of Swiss import duties in the name and on behalf of the customer. If the customer was unable to deduct the import tax or was only able to deduct it in part as input tax and the other requirements for import tax refund due to re-export of the ordered products are met, turkishemarket.com will refund the customer the import tax paid in advance after receiving the corresponding amount from the Federal Customs Administration. For companies registered in the Swiss or Liechtenstein VAT register, proof of non-deductibility of the import tax must be provided by means of a corresponding confirmation from the Federal Tax Administration.
The customers assure turkishemarket.com that the information and list of the returned products according to the return slip generated by the customer during the return process is complete and correct, and that the return actually contains the products specified in the return slip. The customer fully indemnifies turkishemarket.com against all third-party claims related to an incomplete or incorrect customs declaration caused by the customer. Turkishemarket.com and its dealers have the right to check the customer's information as part of random checks.
Repairs outside the warranty
The costs for repairs outside the warranty are borne by the customer. In the case of devices that do not have any detectable defects or where the defect is not covered by the warranty, turkishemarket.com and the dealer reserve the right to charge the customer for the costs of examining the alleged defect as well as the shipping costs.

Basic provisions
The marketplace turkishemarket.com and the dealer guarantee the absence of defects and functionality for 2 years after delivery only for the ordered electronic product. The guarantee period continues regardless of the provision of any guarantee services. Turkishemarket.com or the dealer can provide the guarantee either through
• free repair (original guarantee period continues for all products);
• partial or complete replacement with an equivalent used product. (if replacement in the 1st year of the guarantee, the original guarantee period continues; if replacement in the 2nd year of the guarantee, the guarantee period is 1 year from the time of replacement);
• replacement with a new product by the dealer (new guarantee period of 2 years from replacement)
• credit at the current price (maximum of the sales price at the time of the order); or
• reduction.
Wear parts such as batteries, rechargeable batteries, power cables, adapters, lamps and software problems are excluded from the guarantee by both turkishemarket.com and the dealer. Otherwise, the liability exclusions apply in accordance with the relevant section.
If the manufacturer's guarantee goes beyond the guarantee from the dealer, Digitec turkishemarket.com and the dealer also grant this to the customer.
When handing over a data carrier or a product with a data storage device contained therein to turkishemarket.com or the dealer, a complete loss of data must be expected in any case. The customer is responsible for proper data backup and protection of their data. turkishemarket.com and the dealer accept no liability for any loss of data.
Both turkishemarket.com and the dealer can provide the customer with a replacement device / exchange device at their own discretion while the warranty claim is being examined (exchange subject to reservation). This is done under the (suspensive) condition that a warranty case actually exists. The customer therefore only acquires ownership of the replacement product at the time of the warranty promise by turkishemarket.com or the dealer. If a warranty claim is rejected by turkishemarket.com or the dealer, the customer can purchase the replacement device at the value of the goods at the time of delivery, or they are obliged to return the replacement device at their own expense.
All further and in particular the statutory warranty provisions are excluded.
Additional provisions for used goods
Other provisions apply to the already discounted products that are marked in the marketplace as "As good as new + tested", "Used + tested". They may have slight visual defects or be repaired products. These visual defects are excluded from the guarantee and are mentioned in the item details. In addition, the guarantee period for these products is at least one year after delivery.
The customer is aware that they are purchasing a used electronic product that could contain personal data of the previous owner/user and in this context turkishemarket.com or the dealer rejects any liability.

Liability
The liability is governed by the applicable legal provisions of representatives and dealers in this country. However, turkishemarket.com or the dealer are under no circumstances liable for slight negligence, indirect and consequential damages and lost profits, unrealized savings, damages resulting from delayed delivery and any actions and omissions of the auxiliary persons of Marketplace turkishemarket.com or the auxiliary persons of a dealer, whether contractual or non-contractual.
In addition, turkishemarket.com or the dealer reject liability in the following cases:
a- improper, non-contractual or illegal storage, setting or use of the products;
b- use of incompatible spare parts or accessories (e.g. power supply);
c- failure to maintain and/or improper modification or repair of the products by the customer or a third party;
d- force majeure, in particular natural disasters, moisture, falls and impact damage, etc., for which Marketplace turkishemarket.com is not responsible, and official orders.
Unassignable returns
Returns that cannot be assigned to a customer or cannot be returned to the customer will be kept by turkishemarket.com or the dealer for six months and then disposed of.
Warranty goods that are not collected or cannot be delivered
If goods that are related to the provision of the guarantee in accordance with section 7 are not collected from the branches within six months of the collection request being sent to the customer or if the goods cannot be returned to them, turkishemarket.com and the dealer are entitled to dispose of the goods, in particular to dispose of them.
Limitations of liability
Turkishemarket.com and its dealers exclude all liability for losses or damages of any kind - be it direct, indirect or consequential damages - that may arise from the use of or access to the turkishemarket.com websites or from links to third-party websites. Turkishemarket.com does not guarantee that the individual parts of its website will function without errors. In addition, turkishemarket.com portal rejects any liability for manipulation of the Internet user's computer system by unauthorized persons.
Duties and liability of the customer
The customer is obliged to keep the login data for the customer account strictly confidential and takes appropriate measures to protect their account from unauthorized access, such as in particular using a secure password, using two-factor authentication, using current browser versions and anti-virus software/measures, etc.
All actions, in particular orders, which are processed via the customer's customer account are attributed to the customer. In particular, the customer is liable for orders placed via their customer account.

General public
By publishing comments and contributions in our general public/community, the author confirms that he agrees to the general public/community conditions of the turkishemarket.com portal.
Mobile devices
Turkishemarket.com and its dealers can enable its members to access offers and content on the turkishemarket.com Marketplace Portal as well as to place bids or conclude contracts via mobile devices. However, Turkishemarket.com and dealers reserve the right to exclude certain content, services and functionalities that are only displayed on the turkishemarket.com and sub-domain websites.
Turkishemarket.com provides its members with special programs for mobile access to the turkishemarket.com and sub-domain websites (e.g. iPhone apps), the use of which is dependent on the consent to separate terms of use or licensing.
Turkishemarket.com has the right to technically edit, prepare and adapt offers and content from members so that they can also be displayed on mobile devices.
The members are aware that the presentation of the offers on the mobile device may differ from that on the website.
Data protection
Turkishemarket.com processes the personal data collected from members in accordance with the data protection declaration.
Transfer of rights and obligations to third parties Turkishemarket.com reserves the right to transfer individual or all rights and obligations arising from these terms and conditions to a third party or to have them exercised by a third party.
The membership and all rights and obligations of the current or former member towards turkishemarket.com cannot be transferred by the member.
Exclusions of liability
Turkishemarket.com is only liable for direct damages that arise from an intentional or grossly negligent act by turkishemarket.com. Liability of turkishemarket.com for direct damages in the event of minor negligence - regardless of the legal basis - is expressly excluded, subject to mandatory statutory provisions. Any liability of turkishemarket.com for indirect damages or consequential damages – regardless of the legal basis – is completely and expressly excluded.

Content and offers
Turkishemarket.com is not obliged to check the offers, reviews and other information published by members on the
turkishemarket.com marketplace and in particular assumes no responsibility for:
a- the truthful and otherwise correct design of offers
b- the quality, safety, legality or availability of products offered
c- the ability, authority and will of the individual member with regard to offering, purchasing, delivery,
payment or other contract fulfillment.
Members and third parties
Turkishemarket.com Marketplace is in particular not liable for damages incurred by members or third parties as a result of the behavior of other members or third parties in connection with the use or misuse of the marketplace.
Linked websites Turkishemarket.com assumes no liability for the timeliness, correctness, legality, completeness or quality of the content of websites that can be reached via links on the turkishemarket.com subdomains and websites and excludes any liability in this context.
Indemnity
If other members, users or third parties assert claims against turkishemarket.com
due to violation of their rights by offers or content published by a member or due to other use of the turkishemarket.com and subdomain websites by members or users, this member or user shall indemnify turkishemarket.com from all claims and shall also assume the costs of legal defense of turkishemarket.com (including court and attorney fees).
Severability clause If individual provisions of these terms and conditions are invalid and/or ineffective in whole or in part, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions shall be replaced by those that come closest to the meaning and purpose of the invalid and/or ineffective provisions in a legally effective manner. The same applies to any gaps in the regulation.
Data protection
The data protection declaration applies to the processing of personal data by turkishemarket.com.
Partial invalidity
If individual provisions of these General Terms and Conditions are invalid or ineffective, this will have no influence on the validity of the remaining provisions and of these General Terms and Conditions as a whole.

Place of jurisdiction and applicable law
All legal relationships between turkishemarket.com or a dealer and the customer are subject to the substantive law of the buyer and dealer. The Vienna Sales Convention is not applicable.
For all claims arising from sales contracts in which turkishemarket.com is a contracting party:
For lawsuits brought by consumers, their country/place of residence is the place of jurisdiction.
For all claims arising from sales contracts in which a dealer based in the country is a contracting party: For lawsuits brought by consumers, their place of residence or the dealer's place of residence is the place of jurisdiction. In all other cases, the dealer's place of residence is the exclusive place of jurisdiction.
For all claims arising from sales contracts in which a dealer based abroad is a contracting party: In all cases, the customer's place of residence/place of residence is the exclusive place of jurisdiction.
Copyright
All rights, namely copyrights, to these terms and conditions are held by turkishemarket.com. Distribution or reproduction, or any other use in any way is prohibited and is only permitted with the express written consent of turkishemarket.com. In the event of a violation of this requirement, turkishemarket.com reserves the right to take all legal action. March 2025